Eclater Jewellery Reviews

Eclaterjewellery is known for its chic and classy designs. Customers have praised the great customer service, efficient and responsive, with shipping faster than expected. The packaging is simple and clean, and the shipping time can be around 2 weeks as the brand is based in Hong Kong. Some of the popular products include the Leroux Layer Ear Cuff, Olivia Double Chain Bracelet, Symone Pearls Balls Necklace, Tilda Ankle Bracelet, Dani Melted Necklace, Taja Drawstring Bracelet, Wan Chain Necklace, and the Snake Herringbone Necklace. These products have received positive reviews for their quality and design. However, it's noted that the lock on the Tilda Ankle Bracelet may not hold very well. Overall, the brand has a good reputation and offers a range of products that cater to different styles and preferences.

The website eclaterjewellery.com accepts several forms of payments. These include Credit & Debit Cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, PayMe, and Direct payment online banking. Unfortunately, any Cash-On-Delivery transactions are not accepted at this point in time. The store is powered by Shopify and the payment processors include Shopify Payments (Visa, Mastercard, American Express, Google Pay, Apple Pay) and Paypal. All of these payment processors are encrypted with the latest SSL technology (Secure Sockets Layer) to protect your privacy and security.

At éclater jewellery, the Return Policy states that all sales are final. Due to hygiene reasons, there will strictly be no returns, exchanges, or refunds on all accessories. However, if an item arrives broken, damaged, or if an incorrect order is sent, the company will replace it at no extra cost. Customers are advised to contact the company at info@eclaterjewellery.com in such cases.

As for the Shipping Policy, éclater jewellery ships worldwide. Orders are shipped within 2-5 days from the time they are placed. The company operates Monday to Friday between the hours of 1pm-8pm +8.00 gmt, excluding Hong Kong Public holidays. For orders exceeding HK$600 (after discounts), shipping is free. In the United States, standard shipping takes 15-20 days and is free for orders over US$77. Express shipping, which takes 5-7 days, costs US$37. Customers are provided with a tracking number regardless of the shipping method selected. It's important to note that international customers (outside Hong Kong) are responsible to pay any applicable inbound duties, taxes, and any other fees outlined by local Customs authority. All international packages are shipped DDU (duties and taxes unpaid). These fees are not included in the price of goods purchased from the website. It is the customer's responsibility to pay these fees in order to receive the parcel. The company is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from local carrier in the customer's country, or air and ground transportation strikes or delays.